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question (1)

Are there any hidden costs on items sold by therugcart ?

No, there aren’t any more expenses other than those noted on the product web page.

Does your delivery person carry credit card machines?

Currently this service is not available.

How do I cancel my order ?

If you wish to cancel your order, Create a cancellation request online.

How long will it take me to receive the refund for my return?

We take anywhere between 10-15 days to complete your refund request. For all pre-payment was made. For all Cash on Delivery orders, refunds can either be made in the form of a NEFT transfer to your bank account.

I have placed my order. What next ?

Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS.

I paid cash on delivery, how would I get the refund?

If you chose to pay Cash on Delivery, the refund will be credited either in the form of  NEFT transfer to your bank account. For an NEFT transfer we would require the following details

Bank Name
Account Holder Name
Bank Account Number
Branch Address

If I receive a wrong product, can I get it replaced?

We take all most care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us.

Is there any product not eligible for replacement/return?

Bathroom Mat and Washed Rug is not eligible for replacement/return?

Do I need to pay the courier company to send my product back? Will I get the money back?

The shipping charges borne by you for the return/replace will be refunded back to you in the form of GIFT CARD/COUPON CODE to your Account.

What is Promo Code?

Promo or Promotion code is a discount coupon code feature of Therugcart using which you can avail discounts on your purchase. Promo code can be applied while processing payment.

What is COD (Cash On Delivery) ?

Therugcart offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our COD partner upon the delivery of your item.

What information does therugcart store when I save my card?

We store only the card number and the card expiry date.

What kind of customer service do you offer ?

Our ecommerce consultants are here to answer your questions. In addition to FREE phone support, you can contact our consultants via email or live chat.

What are the modes of payment for purchasing on therugcart ?

We accept the following modes of payment
• Debit/credit cards or net banking of all major banks
• Cash on delivery (COD)
• Cash card/other wallets

My transaction failed but the money was deducted from my account. What should I do?

We regret the inconvinience caused. Please fill in our Contact Us form available under the Any Other Query section with your transaction details and we will look into it immediately.
If your money has not reached us, it will surely be refunded back to your account.